Why Nurture Flows Matter More Than You Think

A launch is exciting. The campaign, the push, the moment you put your product into the world.

But what happens after the launch is just as important. That’s where email nurture sequences come in; the flows and touchpoints that keep people engaged, supported, and moving forward.

This can feel overwhelming. There are so many options: onboarding emails, nurture sequences, automated workflows, lead scoring… where do you start?

The answer: start simple, then build on top of it.

Here’s how I’d prioritise:

Step 1: Customer Onboarding

Begin with the basics: how do you help new customers succeed from day one?

On the simple end, it might be just a welcome email and a few tips. On the more complex side, it could be structured onboarding calls, training materials, or a guided walkthrough.

The goal is the same either way: make sure people know how to get value quickly and make the most of what you offer.

Step 2: A Simple Nurture Flow

Next, create a short nurture sequence that meets people where they are.

• If they’ve just subscribed to your newsletter (top of funnel), send a welcome series that introduces them to your story and key resources.

• If they’ve downloaded an ebook or registered for a webinar (mid-funnel), share a few follow-ups that deepen their understanding and highlight the next step.

• And, if they are booking a demo or signing up for a free trial (bottom-funnel), a few sharp objection-busting or urgency-inducing emails would be suited.

  
  

Think of it as a gentle path: one action leading to the next, instead of asking for too much too soon.

Step 3: Add Layers as You Grow

Once your starter flows are in place, you can add more complexity:

• Segment by product tier or plan: so people get information that’s relevant to their product / plan inclusions.

• Segment by ICP: tailor the positioning, messaging and resources to each ICP

• Layer in campaigns: like time-sensitive offers, re-engagement emails, or seasonal promotions.

• Experiment with formats: mix written content, videos, and live sessions so people can engage in different ways.

  
  

At this stage, you’re starting to design experiences that feel more personalised and responsive.

Step 4: Move Into Advanced Workflows

When you’re ready, you can take nurturing further with tools like HubSpot or other CRMs. This is where things like lead scoring, lifecycle stages, and workflow automation come in.

For one of my clients, we recently implemented lead scoring that shows exactly where prospects sit in their journey of intent. It means sales can prioritise the right conversations at the right time, and marketing knows what content to serve next.

This is advanced, but it builds on the same foundation: onboarding, simple nurture, then layers of sophistication over time.

Why It Matters

Nurture sequences will feel overwhelming if you're trying to do everything at once. That's why I recommend starting small; layering the right support for your subscribers, leads and buyers - step by step - so that every interaction helps them progress in the marketing swirl.

Start with what you can do today. A welcome email. A short onboarding sequence. A clear next step. You can always add more later.

That’s how nurture grows with you and with your business.

✨ Curious how much nurturing your leads really need? Take the Funnel Quiz

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